Timesheet Error – ‘There has been an error processing a timesheet for which you are/were responsible’

Posted By Posted by: EPM Partners on September 28, 2010

Timesheet Error – ‘There has been an error processing a timesheet for which you are/were responsible’

This error will appear in the project server queue as ‘Failed and Blocking Correlation’ generally as a ‘Timesheet Review’ job type:

Reason:
The timesheet manager is trying to approve timesheets and due to either a large amount of traffic or trying to approve multiple timesheets at once (selecting all timesheets via the approval screen and clicking ‘approve’ to perform a bulk approval), the timesheets fail to approve successfully.

A common indicator is for the timesheet status to appear as ‘error’. The timesheet manager will also see errors  on his/her approval views. These errors are important as they specify the timesheets that have errors and the corresponding periods/resources.

Solution:
The timesheet manager needs to recall the timesheet by selecting the offender in his/her timesheet approval views ‘Approved by me’ or ‘timesheets available to adjust’ and RECALL.

When the timesheet manager then re-approve the timesheet individually, the job should go through successfully.

The jobs in the queue should also disappear and process accordingly.

 


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